IT Support

Why IT Support?

IT faults, failures or outages can be daunting (not to mention expensive) for any business. That’s why so many companies are choosing proactive, IT Support for their business technology. Unlike a reactive IT Support service, where issues are fixed after they’ve occurred, Managed IT is proactive. It ensures any potential faults are identified and resolved before they develop into issues. It also provides businesses with insight into areas for growth, development or streamlining.

TINET Group Support service isn’t just comprehensive – it’s also scalable. This means that if your business grows, so too can your level of support. Scalability comes with its own cost benefits, with prices only increasing as the business grows alongside its requirements. Managed IT Support are also suitable for temporary support to manage a new product or service launch.

Our IT Support include

User and Server Support

Your IT systems are mission-critical, so our support team engineers are ready to deliver expert support with response times tailored to your needs.

Infrastructure Management

We’re experts in the design and installation of high-performance IT systems that deliver optimal network performance in your business.

Strategic Planning

TINET Group Support team works closely with clients to ensure IT infrastructure is being reviewed regularly in line with the changing needs of your organisation.

24/7 monitoring

Our monitoring systems keep a check on your IT system infrastructure around the clock to prevent small issues escalating into major faults.

Our Support Plans

We provide onsite and remote support, as you desire, based on the signed contract and service requirement for support during business hours or 24/7 which includes Preventive maintenance service or Incident based service.